Resource of Marketing & Advertising

Speak to almost any self employed professional and most of them will say that they love their job but don’t care much for selling their services. Here’s some advice to help all those reluctant professionals who need to sell to clients.

We have identified 9 basic selling skills that will help you to sell your product or service. Ensure that you and your sales team master these skills and you will be successful at selling.

Research shows that fear of selling is one of the greatest barriers to business success and, often, professionals are the worst of all. But whether you are an accountant, advertising excec or business coach you still have to sell to keep the business coming in.

We have found a few ideas that will help you to become successful at selling yourself. The main idea is to know your product, know your client and be prepared and professional. The following tips will greatly enhance your ability to sell. Read More »

Think for a moment some day and consider the kind of advertising you see in your post box, on the TV, on your computer, on the radio, etc. Then ask yourself this question, “Would I buy this or not?” If you say “No,” then ask yourself why. If you say “Yes,” then ask yourself why.

Consider what is it that makes this advert attractive or what is it that this person’s offer is deemed to be unattractive. By carrying out this exercise regularly you will be surprising yourself with what you will notice about advertising.

Most advertising you see today is written poorly. It confuses the potential customer, it does not paint a desired picture in their mind, it does not give him or her a good reason to order the product now and, it focuses on features rather than the benefits of products/services. Many businesses failures can be tracked back to poor advertising although it should be mentioned that there are many other reasons for failure.

If you want to stay in business, you must learn how to advertise effectively and how to produce orders NOW! The aim of this article is to help whoever operates a business to improve his or her advertising technique.

No matter what business you do whether it is as: a shopkeeper, a sandwich bar operator, a business consultant, a window cleaner, or a mail order business, you must learn to create advertising that gets results. If you don’t, your business will be painful and short-lived. Read More »

A few months ago, I wrote a guide entitled: 101 Writing Tips for Successful Email Marketing. In fact, many COPY TIPS subscribers have a copy. Since that time, I have worked on dozens of successful projects and have discovered some additional tips for boosting response.

1. Ask a question in the Subject line. This almost always gets the email opened. I suspect this is because questions are so much a part of everyday email between friends and colleagues. It’s a natural way to begin a conversation. Just be sure your question is honest and straightforward not cryptic, hyped, or suspicious.

2. Write a letter, not an ad. With the growing use of graphics in email, a lot of marketers are experimenting with formats that look more like an ad than a personal message. The fact is, an “email ad” is more likely to be deleted on sight than one that appears to be a personal message – even if that message is obviously promotional.

3. Don’t be afraid to go long. In the early days of email marketing, short copy was the rule. But this is changing. For some offers at least, longer copy that tells a more complete story is doing better. This is especially true when a transaction is involved, such as a subscription or sign up.

4. Beginning, middle, and end. Most click-thru responses will come from the hyperlink at the top, bottom, and middle of your email message, in that order. A lot of marketers forget the middle hyperlink. Don’t. Your response rates will suffer.

5. Show a picture. For graphics-enhanced email, consider including a picture of your product. This will tend to lift response. Of course, if your product is intangible, you’ll have to think of an interesting way to present it as an image. But, trust me, it’s worth the effort.

6. Link the images. If your email contains pictures and other graphics, be sure to hyperlink them. You’ll be surprised how many prospects will click on these to respond.

7. Drop-text images. A drop-text is a text message that appears when your curser hovers over a graphic. This is common on web pages. In email, this technique works like a picture caption or sidebar that displays as your prospect interacts. Very powerful.

8. Bribes work well. An offer of free shipping, a discount, an invitation, or a free gift is extremely effective in email marketing. For my money (and my clients’) information premiums white papers, guides, checklists, downloads, work best.

9. Add a toll free number. Most prospects will click thru and respond to your offer online. But some prefer to call and speak with someone live. A toll free number will often boost response.

A well-designed chart can be one of the most persuasive elements of your trade show booth display and literature. It illustrates to your customers why your product is the obvious solution to one of their specific needs. It can communicate major benefits or features more clearly than words can.

To make a great chart, you need to create a clear, compelling picture of the data that will call your customers to action. Your chart’s message must be easy for them to understand without having to study it. Three of the most easily understood chart types are:

1) Bar charts

Bar charts are an excellent method of comparing groups of data. Each data group can consist of a single bar for simple comparisons, or multiple bars breaking information down into subcategories for more in-depth analysis.

Bar charts are easy to interpret because most people are already familiar with seeing data in this format. You can use bar charts to emphasize the data represented by the tallest bar, the shortest bar, the overall trend of the bars, or a change in the bars caused by a certain variable.

2) Pie charts

Pie charts are useful for showing percentages of a greater whole. In a pie chart, the entire pie represents the total data, and each “slice” represents data from a particular group within the whole.

A pie chart is straightforward and easy to understand. It provides a clear visualization of the data class that represents the largest percentage of the whole (represented by the largest piece of the pie), and the relative value of each of the other data classes.

3) Line graphs (also called run charts)

Line graphs show or compare trends, cycles, increases and decreases over time. Typically a line graph shows events on the y-axis affected by time on the x-axis. Often a line representing an average of the data charted is included as a reference point. Or multiple lines may be charted on a line graph, with each representing a different product or variable.

Tips for a Successful Chart

Be sure your chart compares your data on an equal basis. Use the same scale for all data categories in one chart (for example, comparing data measured in dollars with data measured in hundreds of dollars isn’t equal). And use a consistent interval between your data categories (measuring one-week intervals against 5-week intervals isn’t an accurate comparison).

Use charts to communicate the significance of your statistics. Some of the statistics you may want to highlight in your chart are:

• Mean value (the average point of all data).
• Maximum value (the maximum data point in the series).
• Minimum value (the minimum data point in the series).
• Sample size (the total number of data points in the series).
• Range of data (the maximum value minus the minimum value).
• Standard deviation (how widely data are spread around the mean).

Once you’ve chosen the best type of chart for the data you want to show your customers, remember to keep your graphic as simple as possible. Trade show customers are assaulted by thousands of images. Don’t compare too many things, or include too many categories of data. Your goal is to educate your customers, not confuse them.

And resist the temptation to add fancy extras like pictures and 3-D effects if they make the chart look busy. If a chart is too detailed or cluttered, customers won’t invest the effort required to figure it out. They’ll bypass it as a technical output of mumbo-jumbo, and move on to something that clearly and compellingly calls them to take a closer look at a product.

1. Swap sponsor, feature, or solo ads with other ezine publishers.

Your swaps will create a win-win situation as both you and the other publisher will successfully get profitable promotion at no cost.

Swap your ads for at least three issues in a row or three solo ads for three solo ads to get the greatest results from these swaps.

2. Provide your visitors with a bonus for subscribing to your ezine such as access to your membership site, ebooks, a complimentary ad, or something else that your visitors would find to be valuable.

Increase the value your visitors place on your bonuses by telling them how much they would be worth if they were to pay for them or by making them available for only a limited amount of time.

3. Write articles.

Your articles will help you to establish yourself as an expert in your field and get more of your subscribers to visit your site.

Your articles can also be used as a valuable promotional tool that increases your circulation.

Add a resource box that promotes your ezine or a line to your resource box that promotes your ezine in addition to your business and then get the word out about your articles.

An excellent way to do this is to submit your articles to article directories, article announcement lists, and to other ezine publishers.

Also publish your articles on your site and let your visitors know that they can reprint your articles.

4. Have a privacy policy in place for your ezine. Let your visitors know that you will never rent, sell or give away their information to a third party.

Also let your future subscribers know that your ezine will have in house advertising and third party advertisements if you use your ezine to promote your products, affiliate programs, or sell advertising space.

Include this information on your site and in the email your visitors must respond to in order to begin their subscription to ensure that everyone that subscribes to your ezine is aware of this.

5. Add testimonials or endorsements for your ezine to your site. This will increase your visitors’ trust that your ezine will deliver quality information.

6. Submit your ezine to ezine directories.

Submitting your ezine to these directories will increase the number of people that subscribe to your ezine and also help you to find more people to advertise in your ezine or swap ads with.

7. Make sample issues available by autoresponder.

Pick a couple of issues that you feel best portray the type of quality content to be found in your publication, and make these issues available by autoresponder.

This will help you to get more of your visitors that are unsure about what your ezine has to offer to subscribe.

8. Promote your ezine in your signature file.

Your signature file will help you to get people that you come into contact with by email to subscribe to your ezine.

If you use email to answer questions or to network with people don’t neglect your signature file as a very viable way to attract more new subscribers.

If you post your tips and advice in moderated discussion forums also use your sig file to promote your ezine.

If you give beneficial, useful advice, people will be interested in subscribing to your ezine and you’ll increase your subscriptions.

A Yellow Page Ad isn’t Enough Any More

An unquestioned “must” for any small business has been to run an ad in the Yellow Page Directory. Since most customers were local, that was enough to establish itself as “open for business.” The annual Yellow Page ad represents the largest promotional expense for many enterprises.

Yet, Yellow Page directory use is declining, while expanding segments of the public don’t rely on them at all. Yellow Page advertising costs keep going up, and the complicated pricing structure is difficult to figure out.

Worse yet, having a Yellow Page ad doesn’t deliver like it used to. People can find most of the information they want without ever opening a directory. Your business needs its Yellow Page strategy to be in tune with the times and your market.

Like most business owners, you must squeeze maximum value from every promotional dollar spent. That requires you to move beyond treating a Yellow Page ad like it’s a separate, stand-alone way to promote your business. It’s not. Your Yellow Page advertising needs to work in tandem with all the rest of the efforts you pursue.

The Internet Expands Your Arena

Every business needs to put itself in front of the people looking for what it does - and that’s not just through the Yellow Pages any longer. An increasing percentage of customers, who spend their money close to home, are Internet savvy. There’s a major overlap between Yellow Page directory users and Internet users. That fact supports integrating your local and Internet promotional methods so they attract more new customers.

Yellow Page users are likely to be Internet users as well. And a business that ignores online activities entirely may have a tough time getting access to or credibility with those customers. It is possible to make online and traditional (offline) methods to attract customers work in tandem - improving the effectiveness of each alone. So it’s no longer an either-or, all-or-none choice whether to promote the business online or off.

People who subscribe to online services consult the Yellow Pages 23% more often than non-subscribers.

Frequent Yellow Page Users are:

18% more likely than average to be Internet subscribers

32% more likely to be among the heaviest Internet users

18% more likely to make purchases on the Internet

27% more likely to spend more than $1,000 on Internet purchases

Source: Simmons

Customer Behavior is Changing

More and more, people are going to the Internet to find, learn about, or select products and services. Even local ones. That doesn’t mean that they will buy online, however. People still prefer to spend their money locally when they can. But, even the smallest business can do a better job of being found by those who prefer to use both the Internet and the Yellow Page directory to make their buying decisions. And, it can be done very inexpensively, too.

Even a 100% local business can pull in more business by getting its low-tech and high-tech advertising to mesh. Visit http://www.yellowpagesage.com for lots of free practical assistance. As you broaden your visibility to buyers, your business will be found more often - by the very people you’ve been looking for.

What Else has Changed?

Buyers are less trusting and more willing to shop around

Customers have more options and ways to find what they want

Availability of Internet Yellow Pages

Aging population uses the Yellow Pages differently than young people

Development of unique niches and specialties

More choices for a “better deal”

More directories competing in a geographic area

More immigrants, or those from other cultures, unaccustomed to Yellow Page use

Area code proliferation fragments cities

Larger cities have multiple directories, rather than one large one

Development of specialized directories - like ethnic, non-English, women, minority, business to business

Become Visible Online - With or Without Your Own Web Site

If your business already has a Web site, treat it as a way to expand the reach of your Yellow Page ad and traditional marketing activities. Jettison the expectation that it should make sales - few do so. But an information-packed Web site can support your traditional marketing methods very well.

Even without your own Web site, your small business can establish an online identity that helps buyers to find you.

Get listed in a variety of Internet Yellow Page (IYP) directories

Send emails to your “regulars” with special offers and useful information

Position yourself for Local Search - a method whereby customers use search engines to locate local businesses by town, state, region, zip code, etc.

Expand the exposure of your business beyond your Yellow Page ad through a Yellow Page strategy that reaches the whole globe. Your operation, whatever its size, will gain more credibility and traffic locally when it puts itself in the bigger picture.

Is your advertising copy getting the results you want? If not, look at your current marketing to see if you’re making one of the major copywriting mistakes:

Selling features instead of benefits. Telling your customer that your “fabulous new ALF-400 comes complete with AeroScan and BandControl technologies!” doesn’t actually tell them anything. Will your services save your customers money or help them sleep better at night? If so, tell them. People buy solutions to problems and means to ends. Sell the benefits and watch your profits climb.

Not educating the reader. Most people are reasonably intelligent and sincerely want to learn about the world around them. Does your copy contain solid information, or is it mostly emotional appeal and little substance? Ease back the fireworks and give the reader something real to chew on.

Being boring. Easing back the fireworks doesn’t mean getting rid of them completely. Use just enough drama and emotional appeal to keep your reader interested. This is where a solid understanding of your customers fits in - what are their hopes and fears? Where do your services fit between them?

Exaggerating. Most people expect advertising to be overblown and inflated, so surprise your readers and be honest. Put your best foot forward and shamelessly emphasize your strengths, but don’t do more than that. Keep it real and get real attention.

Saying too much. Excessive wordiness puts a burden on the reader that can be lethal for marketing. Read through your copy again: could you say the same thing with fewer words? Try rewriting with a 25% cut in word count to inject new life into your pitch.

Not getting the reader moving. The entire point of advertising is to motivate your customer to do something, so are you telling them what that is? End your pitch with a direct appeal. Tell your customers to call, visit or look at your website. If you’re not giving them orders, you can’t expect them to start marching.

The quality of your sales presentation will often determine whether a prospect buys from you or one of your competitors. However, experience has taught me that most presentations lack pizzazz and are seldom compelling enough to motivate the other person to make a buying decision. Here are seven strategies that will help you create a presentation that will differentiate you from your competition.

1. Make the presentation relevant to your prospect. One of the most common mistakes people make when discussing their product or service is to use a generic presentation. They say the same thing in every presentation and hope that something in their presentation will appeal to the prospective customer. I have been victim to this approach more times than I care to remember having been subjected to many “canned” PowerPoint presentations.

The discussion of your product or service must be adapted to each person; modify it to include specific points that are unique to that particular customer. If you use PowerPoint, place the company’s logo on your slides and describe how the key slides relate to their situation. Show exactly how your product or service solves their specific problem. This means that it is critical to ask your prospect probing questions before you start talking about your company.

2. Create a connection between your product/service and the prospect. In a presentation to a prospective client, I prepared a sample of the product they would eventually use in their program. After a preliminary discussion, I handed my prospect the item his team would be using on a daily basis – instead of telling him about the item I placed it in his hands. He could then see exactly what the finished product would look like and was able to examine it in detail. He was able to ask questions and see how his team would use it in their environment.

Also, remember to discuss the benefits of your products, not the features. Tell your customer what they will get by using your product versus your competitors.

3. Get to the point. Today’s business people are far too busy to listen to long-winded discussions. Know what your key points are and learn how to make them quickly. I remember talking to a sales person who rambled at great length about his product. After viewing his product and learning how much it would cost I was prepared to move ahead with my purchase. Unfortunately, he continued talking and he almost talked himself out of the sale. Make sure you know what key points you want to discuss and practice verbalizing them before you meet with your prospect.

4. Be animated. The majority of sales presentations I have heard have been boring and unimaginative. If you really want to stand out from the crowd make sure you demonstrate enthusiasm and energy. Use voice more effectively and vary your modulation. A common mistake made when people talk about a product with which they are very familiar is to speak in a monotone voice. This causes the other person to quickly lose interest in your presentation. I recommend using a voice recorder to tape your presentation. This will allow you to hear exactly what you sound like as you discuss your product. I must profess to being completely humiliated when I first used this tactic. As a professional speaker, I thought all my presentations were interesting and dynamic – I soon learned that my stand-up delivery skills were much better than my telephone presentation skills.

5. Use showmanship. In the book, The Sales Advantage, an example is given how a vending sales person lays a heavy sheet of paper on the floor and asks his prospect, “If I could show you how that space could make you some money, would you be interested?” Consider the impact of this approach compared to the typical approach of saying something like, “We can help you make more money.” What can you do to incorporate some form of showmanship into your presentation?

6. Use a physical demonstration. A friend of mine sells sales training and he often uses the whiteboard or flipchart in the prospect’s boardroom during his presentation. Instead of telling his client what he will do, he stands up and delivers a short presentation. He writes down facts and figures, draws pictures, and records certain comments and statements from the discussion. This approach never fails to help his prospect make a decision.

7. Lastly, believe in your product/service. Without doubt, this is the most critical component of any presentation. When you discuss solutions, do you become more animated and energetic? Does your voice display excitement? Does your body language exhibit your enthusiasm? If not, you need to change your approach. After all, if you can’t get excited about your product, how can you expect your customer to become motivated enough to buy?

One of the best ways to get your name out in your local community is to become a sponsor. A few hundred dollars gets your company name on little League caps; a little more, perhaps an ad at a roller rink. Donate money or materials to the local parade or a float. This buys goodwill and is great self-promotion. If you provide a service donate that. For example, when we operated a word processing business we offered to do resumes for free for those out of work. If you are a hair stylist, offer to cut hair free to senior homes, or for children. If you run a pet related business offer some free products or service. Every business has something they can provide for free,even if it is only your time.

Be sure when you do something of this type to alert the local media. They love talking about what local businesses are doing for the community. However, do this sparingly. Don’t over use it or it loses its effectiveness.

In today’s business arena setting up a web site is a must. For most businesses you don’t need anything fancy just a couple of pages which includes contact information, location and what your company policies are. For example, some background information on you (associations you belong to, educational background, qualifications). If you have some testimonials, this helps also. If you provide a newsletter, let folks know how they can receive it. You can also provide directions to your business, put specials on your website that you are running for the month, week or any time period you choose.

Brochures are another excellent way to get your name out there. Highlight your business’s benefits to create copy that sells. Be sure however to make the content interesting and draw the reader in and motivate them to do business with you.

When you combine effective content with an easy-to-read, eye-catching design, your brochure will become a hard-working partner that will help you win the customers you need to start your company out right.

Another great way to get your name out and to tell your customers what you do is to use a Newsletter. Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they’re often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it’s likely to hit the wastebasket before it hits your target’s desk.

We have given you a number of ways to get your name out there so start promoting yourself!

Every day, the average person is exposed to millions of visual stimuli including hundreds of company logos.

A logo is a unique visual image that represents a company or its products. It aims to create a positive and memorable impression in the minds of the people who see it. In addition, a good logo can make a sale by saying something about the company to customers when there is no sales person present.

Choosing a logo for your business requires much thought and it is essential that you work closely with your graphic designer. Logo design needs your input as well as the designer’s creativity.

You have to start with an idea of the image you want your logo to portray, i.e. what you want it to say about your company. Beware though of turning the logo into a metaphor for something. The most memorable ones are usually the simplest – think of McDonald’s golden arches, the Apple Computer logo or Nike’s ‘swoosh’. Less is often more as far as logos are concerned.

Secondly, you will have to decide whether your logo should be an illustrative representation or abstract graphic that represents what your company does, or whether it should be font-based. Alternatively, your logo could be a combination of these options.

Logo colour is very important. Bear in mind that the colours you choose will impact on all your corporate materials. Your logo should also look good in black and white for use in mono print applications or on faxes for example.

Size is also a consideration, as your logo needs to look equally good on a business card as it does on the side of a truck or building. Similarly, make sure your logo is designed for print first and the web second. Do it the other way round and you may find that a design that looks good on a web site appears mediocre when scaled up for use in print.

Choose your logo design carefully as it will have a powerful impact on your business. A great logo lasts and should look good years from now. It also stands out from its environment and from the competition.

As well as building brand-awareness and speaking for your company, a great logo helps you make great sales… provided of course that you have the product and service quality to back it up.